Refund policy

Last updated: 5/10/2026

At [MS FITNESS STORE], customer satisfaction is important to us. This policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in original packaging with tags (if applicable)

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for return or refund.

2. Return Timeframe

  • Returns must be requested within [1 DAY] of receiving your order.

  • Requests made after this period may not be accepted.

To initiate a return, please contact us at [yourmsfitness@gmail.com}

 

] with your order details.

3. Refund Process & Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within [1 to 2 days].

  • Refunds will be issued to the original payment method or another agreed method (e.g., bank transfer or store credit).

Please note that shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchanges

  • We offer exchanges for eligible items, subject to stock availability.

  • If you would like to exchange an item for a different size or variant, please contact us within [1 to 2 days] of delivery.

  • Exchange shipping costs may apply unless the item is defective or incorrect.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [2 days] of delivery at [msfitness.pk@gmail.com]

  • Provide clear photos or videos of the issue along with your order number

We will arrange a replacement, exchange, or full refund at no additional cost, depending on the situation.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Items purchased on sale or clearance

  • Gift cards or digital products

  • Personal care or hygiene items (if applicable)

  • Any item marked as “Final Sale”

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Refused or Undelivered Orders

  • Orders refused at delivery or returned due to incorrect address/unavailability may not be eligible for a refund of shipping charges.

  • For Cash on Delivery orders, repeated refusals may result in order restrictions. 

    9. Contact Information

    If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

    • Store Name: [MS FITNESS STORE]

    • Email: msfitness.pk@gmail.com

    • Business Address: [flat no 8/3 landi area sarwar road quetta cantt balochistan pakistan]

    • Phone: {03138324160]